Online Orders

Payment in whole, by credit card or debit card, is required before dispatch of goods.
Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.
Goods supplied by NEO 87100 to customers remain the property of the company, until paid for in full by the customer.


Telephone Orders

Orders can be placed over the telephone by calling the customer service team on +44 (0) 7500 235330. Card details will be processed using our online secure Shopify Payments process. These terms apply to telephone orders also.


Cancellation Policy

Cancellation By You

Once an order has been placed we are unable to make any changes or cancel your orders.You can return your order once you have received it, please find further details in our Returns & Exchanges section.


Cancellation By Us

We reserve the right to cancel the contract between you and us if: we have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will rec-redit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


Orders are subject to acceptance by the company and the availability of the goods, and will be invoiced at prices set out in our website at the time of purchase.

All of our prices are listed in Pounds Sterling and you will be invoiced in Pounds Sterling. If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may affect the amount billed on your credit card.

Payment Details

We accept the following methods of payment: Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay.

Paying With Paypal

Please note that if you select a different currency to shop on the GBP site, and select Paypal as your payment method, Paypal will charge you for the order in GBP, which you will see at Checkout and in your order confirmation.

Returns And Exchanges

We hope you love your new NEO 87100, however if you are not 100% satisfied, you can return or exchange your order free of charge within 14 days of receipt. For help with arranging a return, please contact Customer Care.

Customer Service

To check on the status of an order or to verify shipment, please contact us.

If you have any questions regarding our products, the use of our website, or a general customer enquiry about NEO 87100, please contact us:

By Telephone:

Please call our Customer Service team on +44 (0) 7500 235330, Monday to Friday, between 9am and 5pm. Outside these hours, please leave a message and we will return your call the next working day.

By Email:

For online shop enquiries, please contact us.

For general NEO 87100 enquiries or trade enquiries, please contact us.

We aim to answer all email enquiries within 24 hours.

Complaints And Claims


If you find that you are not satisfied with any product or service please contact us. You will receive a response within 7 working days. We will endeavor to resolve any complaint within a further 14 working days.

Mistakes In Invoices, Receipts Or Payments

Any mistakes in invoices, receipts or payments will be rectified as soon as possible, and at the latest within 5 working days of agreeing to do so.


Claims can only be made through our NEO 87100 Customer Service department here. Any claims made before prior communication with the NEO 87100 Customer Service department will not be considered.

All goods must be counted and checked at the time of delivery. Any damage or faults must be reported on receipt of the goods. This does not affect your statutory rights as a consumer.

Any claim in respect of the above should be made by contacting us within 48hrs of delivery. 

No claims will be entertained unless the above conditions are strictly adhered to.

No credit or refund will be given for any goods ordered in error by the customer.

No credit or refund will be given for any losses due to the incorrect storage or handling by the customer of any goods supplied by NEO 87100.

Promotional Codes

From time to time, NEO 87100 will offer promotional codes at points of sale (either directly or via third parties). NEO 87100 have the right to further reduce their products and are unable to refund the difference to customers.

Please note that the below terms apply:

  1. This offer can only be redeemed against any order on
  2. This offer cannot be combined with any other discounts.
  3. Promotional codes can only be applied to full price items on the site.
  4. This offer cannot be applied retrospectively to previous orders.
  5. This promotion is only available at and is not valid in any NEO 87100 stockists.
  6. NEO 87100 reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to all customers.)
  7. Refunds will take into account the discount.
  8. Offer does not include delivery charges or gift wrap.
  9. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.


During sale events, NEO 87100 have the right to set the price of their goods at a marked down price. A reduction in the price of an item after your purchase does not entitle you to a refund.

Promotional codes are not redeemable on marked down items and can only be applied to full price items on the site.

Please also note that if a promotional or sale discount was applied to your order, then the same discount will be applied if you require a return or exchange (please see above for details of our returns and exchange policy). This means that you will only be refunded the amount that you originally paid for your order.


All goods sold by NEO 87100 meet statutory requirements. However, NEO 87100 cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.

Please note that all items are handcrafted from natural materials and as such their composition and colour may vary slightly from the image shown, in particular natural gemstones which can have slight inclusions. There may also be minor variations in actual dimensions and specifications.


Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.

Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the product will be exactly as shown.


Online Content

NEO 87100 assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. NEO 87100 expressly reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.

Online Payment

All credit /debit card and Apple Pay payments on are processed via Shopify Payments. NEO 87100 assumes no liability whatsoever for the availability and functionality of this service. Shopify Payments complies with the Electronic Commerce Directive. We accept payments using Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal.



If you do not receive goods ordered by you within seven working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone of the problem within 14 days of the date on which you ordered the goods.

If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within seven working days of the delivery of the goods in question. If you notify us of a problem under this condition, our obligation to you will be either:

  • To make good any shortage or non-delivery; or
  • To replace any goods that are damaged or defective; or
  • To refund to you the amount paid for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.

Copyright, Trademark And Intellectual Property

NEO 87100 is the operator of

All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials.

These materials are owned by NEO 87100. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this site, as well as the software used in the design and development of this site. All rights are reserved, worldwide.

You are expressly prohibited from:

Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the website; and

Removing, modifying, altering or using any registered or unregistered marks/logos/design owned by NEO 87100, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of NEO 87100 or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to NEO 87100.